Assessment Policy
There is a multiple-choice assessment within the course. Other than what is stated at the course, no items are allowed to be used during the test. Failure to comply in this regard will result in an immediate failure.
To assist you in passing the test, we provide comprehensive, yet easy to read, pre-course study material upon booking so you can be well prepared. See your confirmation package for the link to your study page.
Re-assessment Policy
From time to time people may be required to retest, good advice would be to do a bit more study. After this, if further training and assessment are required, we may give you an invitation to return. A small fee may be applicable.
Rescheduling Policy
Once you reserve your seat in any given class, you are securing a space and others may be denied the opportunity to attend. Consequently, we reserve the right to refuse your rescheduling to another class. Boating Licence Course also reserves the right to reschedule any given class due to circumstances beyond our control. If we must reschedule a class, you’ll be given the opportunity to attend any class given by us within 1 year or to a full refund.
Study Policy
Not all content will be covered at the course as it is designed to supplement your study. Students are advised to do a certain amount of study prior to attending the course. This information will be delivered to you via our enrolment package and will help you achieve the greatest chance of success at getting your licence.
Refund Policy
We strive to have our service at the highest quality. We want every student to experience quality customer care. To assist all students, we have a full website of information, it is in plain English, always publicly available 24/7. Before enrolling into our training courses, students are expected to review all of our policies such as the refund policy, logbook requirements, testing, POI requirements and more.
When a transaction occurs, banking fees and other administration & training costs occur.
As such, all sales are final. In the event that you cannot attend the course, refunds are
not available. However, to discuss your issue, please do so in writing via email. Your
issue will be assessed based on information you provide and our company policies.
Proof Of Identity Policy
Everyone sitting a course with us MUST bring acceptable ID. This is not negotiable, and you cannot complete the course without it.
For NSW ID, click here
For SA ID, click here
For Vic ID, click here
Logbook Policy (NSW Only)
The logbook is a simple, self guided checklist that you must complete. It’s sensible to do pre-departure safety checks etc. prior to every trip. For your convenience, a free digital copy of the logbook is available in your pre-course study material. The new logbook is an essential requirement for those who choose to go on & get a NSW boat licence. It’s designed to help you learn how to operate your vessel & learn your waterways.
Applicants With Special Needs
You must be able to communicate orally and in writing in English. If you have difficulties in this regard we recommend that you contact Boating Licence Course or visit your local NSW Maritime office who will arrange an appointment with an interpreter.
Compliments & Complaints Policy
We encourage & welcome your feedback and suggestions on our services. We endeavour to respond to your enquiry, comments, complaint, appeals etc. promptly and with courtesy. If a student is dissatisfied with the conduct or content of the course training, they should raise this immediately upon the conclusion of the training so these concerns can be resolved at that stage.
We will acknowledge your complaint & do our best to resolve it. We will also endeavour to liaise with sensitivity to the needs of vulnerable applicants, such as those who are not fluent in English or have an intellectual or physical disability.
Tax Invoicing
There is no GST within our fee. Our courses are not tax deductible therefore we cannot supply a tax invoice. Receipts can be issued upon request.
Topics Covered
The course is delivered by Sailingworld pty ltd; registered as RTO # 91229 who is trading as Boating Licence Course. This course is based upon the national syllabus of boating education designed to prevent boating incidents and save lives. We are a Registered Training Organisation (RTO). The package you have purchased & are now being supplied consists of the following five units:
- MEM50008 – Carry out trip preparation and planning
- MEM50009 – Safely operate a mechanically powered recreational boat
- MEM50010 – Respond to boating emergencies and incidents
- SISOPWC201A – Select and maintain a personal water craft (if doing PWC)
- SISOPWC202A – Demonstrate simple personal water craft skills in controlled conditions (if doing PWC)
You are being supplied and trained in all the five units above. There are different pathways included within the package.